SHIPPING & RETURNS
Thank you for visiting and shopping at Hicks Creek Trading Company.
Following are the terms and conditions that constitute our Shipping Policy.
Because of the uniqueness of our products and the nature of handcrafting, all orders are processed and shipped within varying timelines. Products completed in stock will be shipped within 3-5 business days. Special order items have an estimated processing timeline of 4-6 weeks. If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping rates for your order will be calculated and displayed at checkout and delivery estimates will be emailed to you within 3 days when your order is processed. Hickas Creek Trading Company ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties & Taxes
Hicks Creek Trading Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Hicks Creek Trading Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Products may be returned within 15 days of the delivery of your order, no questions asked. Whether it be a sizing issue, you don’t like the product, or you’re simply having second thoughts: you’re free to return it. Original tags must be attached and items must be in unused original condition to receive 100% refund. If you are concerned that you have received a defective item please contact us within 72 hours of receiving your product.
Product refunds will be processed back to the original payment method.
A restocking fee will apply if the product is posted late, original tags are missing, or shows signs of wear.
Excessive returns/cancellations may be subject to restriction, refusal, or be assessed a restocking/cancellation fee.
Shipping charges are not refundable. Return shipping costs are the responsibility of the customer.